Methodology

How We Measure It

ProDocks was built in-house at Productiv to solve a problem we had in our own warehouses. Every stat on the site comes from our 14 facilities running ProDocks in production. Here's how each number is measured.

We don't make up numbers. Every stat shown on this site links here so you can see exactly how it's defined, where it was measured, over what period, and what the method was. ProDocks is operator-built — we run 1,200+ operators across 14 facilities, moving 30M+ kits and 1M+ omnichannel orders annually. ProDocks was built for our own docks first; the stats below are from that experience.

If you're evaluating ProDocks and a number here looks too good to be true, you can read the method and decide for yourself.

100% Conflict Reduction

ProDocks eliminates double-booked dock appointments by enforcing capacity and door-availability rules before an appointment is confirmed.

Measurement period
Rolling 30-day windows pre- and post-ProDocks rollout
Facilities
Productiv facilities

Definition

Count of dock appointments confirmed for the same door at overlapping time windows.

Method

Before ProDocks: appointments were tracked in shared spreadsheets and email. Double-bookings were counted by reconciling carrier confirmation emails against the dock schedule sheet. After ProDocks: the system rejects any appointment that conflicts with an existing booking, so double-bookings are structurally impossible.

Result

Pre-rollout average: several conflicts per week per facility. Post-rollout: zero. The reduction is not a measurement of operational improvement — it is a property of the software.

3x Faster Booking

Carriers booking dock appointments via ProDocks self-service link confirm appointments 3x faster than the prior email-and-spreadsheet workflow.

Measurement period
Sample of 200+ appointments at Productiv facilities, 2025
Facilities
Productiv facilities

Definition

Time elapsed between a carrier first attempting to book and receiving a confirmed appointment.

Method

Pre-ProDocks workflow: carrier emails dock office → dock office checks the schedule sheet → dock office replies with available slots → carrier replies confirming → dock office writes the appointment in the sheet → dock office emails confirmation. Median time-to-confirm: tracked via email timestamps. Post-ProDocks: carrier clicks the booking link → selects an available slot → receives instant confirmation. Time-to-confirm captured by the application.

Result

Median time-to-confirm dropped from ~15 minutes (email workflow) to ~5 minutes (self-service link), a 3x improvement. Long-tail (slowest 10%) improved more dramatically because the email workflow had no upper bound — appointments could sit in inboxes overnight.

45% More Capacity

Same facility, same crew, same shift length — appointments cleared per dock door per day increased 45% after ProDocks rollout.

Measurement period
60 days pre- and post-ProDocks rollout
Facilities
Productiv facilities

Definition

Number of completed dock appointments per door per shift, controlling for crew size and shift hours.

Method

Capacity gain comes from two compounding effects: (1) eliminating the dead-time created by drivers arriving for the same door at overlapping windows, and (2) eliminating the dock-office interruption time created by walk-up driver check-ins. Throughput per door per shift was measured by counting completed appointments in the schedule data pre-rollout (from the shared spreadsheet) and post-rollout (from ProDocks).

Result

Average appointments completed per door per shift rose 45%. Crew size and shift length were unchanged across the measurement period. Result is conservative — it doesn't include further gains from reducing detention fees, since those don't show up in throughput counts.

24/7 Carrier Availability

Carriers can book, check in, and self-serve through ProDocks at any hour, including outside dock-office working hours.

Measurement period
Continuous (system uptime)
Facilities
All Productiv facilities using ProDocks

Definition

Hours per week during which carriers can initiate and confirm a dock appointment without dock-office intervention.

Method

The carrier portal and self-booking link run as a hosted SaaS application on Vercel + Supabase. Carrier-facing functionality has no dependency on dock-office hours. The dock-office team reviews bookings during their shift; carriers can book and modify appointments asynchronously around the clock.

Result

168 hours/week available to carriers, vs. typical dock-office hours of ~50 hours/week.

30-Minute Setup

A single warehouse can sign up, configure dock doors and operating hours, and accept the first carrier booking in under 30 minutes.

Measurement period
Setup runs across Productiv facilities and early external customers, 2025
Facilities
Productiv + early external customer sites
Appears on
/, /tutorials, /signup

Definition

Time from account creation to first carrier-bookable slot live.

Method

The Tutorials page hosts a recorded walkthrough of setting up a warehouse from scratch — that video is the proof artifact. Setup involves: create account, add warehouse, define dock doors, set operating hours, share booking link. No IT involvement, no implementation consultant.

Result

Recorded walkthrough completes in under 30 minutes start to finish. See /tutorials.

Free Forever for a Single Warehouse

A single-warehouse operation can use the full ProDocks product indefinitely at no cost — no time-limited trial, no credit-card requirement.

Measurement period
Ongoing — current pricing model
Facilities
N/A — pricing claim

Definition

Pricing tier with $0 monthly cost and no usage cap on appointments or carriers.

Method

See /pricing for the full tier definition.

Result

$0/month for one warehouse, full feature set including scheduling, carrier portal, kiosk check-in, BOL capture, and notifications. No credit card required.

90% Less Than Enterprise Alternatives

ProDocks pricing is approximately 90% lower than enterprise dock scheduling alternatives (OpenDock, GoRamp, DataDocks, C3 Reservations) for equivalent single- and small-multi-warehouse operations.

Measurement period
2025 vendor quotes
Facilities
N/A — pricing comparison

Definition

Total cost of ownership comparison: ProDocks list price vs. enterprise vendor quotes for a 3–15 truck/day operation.

Method

Enterprise vendors quote custom pricing typically in the $20,000–$50,000/year range for small-warehouse operations, often with implementation fees and minimum contracts. ProDocks: Free for one warehouse, $25/warehouse/month ($300/year) for multi-site. Comparison page-by-page available at /compare/*.

Result

A typical small-multi-warehouse operator pays ~$300/year on ProDocks Multi-Warehouse vs. ~$20,000+/year on enterprise alternatives. The reduction is ~98% in nominal terms; "90% less" is the conservative public claim.

Questions about a number? hello@getprodocks.com.